Help Center

We offer flat rate shipping for all orders excluding wholesale invoices. The costs are as follows:

$10 flat rate shipping within Australia.

International shipping is based on weight and delivery location. International shipping begins at $25 per parcel. 

AUSTRALIA

We delivery to most destinations across Australia within 1 to 3 weeks via Australia Post. All orders are typically delivered quickly, however, at certain times delays may occur which are out of out control.

Below are estimated delivery times to most major cities and most metro areas within Australia. Delivery to regional and remote areas may take longer.

Australia Post Express: 1 - 7 Business Days

Australia Post Regular: 3 - 14 Business Days

*Please note that transit times exclude weekends and public holidays 

INTERNATIONAL 

International shipping times vary greatly and often depend on Customs clearance at the destination country. Please allow 2 - 6 weeks for your order to arrive. 

We have a two (2) week production time on all retail orders and three (4) weeks on all wholesale orders

Production times does not including shipping time, please allow for this when placing your order.

You many choose any of the following payment methods at the checkouts when completing your order:

1. PayPal

2. Credit Card (visa/MasterCard)

3. AfterPay (coming soon)

Land of Rhi does not accept returns or offer exchanges for "change of mind".

When required, a return address will be provided on approval.

In the unlikely event that your order arrives faulty we would happily replace your purchase or refund when replacement is not available. You must contact us with 21 days of receiving your goods. We require the items post posted back or a photograph emailed showing the fault. Faults or damage cause by intentional misuse will not be refunded.

Custom duties and taxes are non-refundable.

Please choose carefully.

We do not refund if you miss-read item description or have changed your mind. 

As all items are hand made there can be differences between the website photographs and the finished and final design due to the natural grain and the colour of the timber, and the way in which the inks and paints flow when applied. These variations are not considered faults and will not be refunded or exchanged. 

For ages 3+ years.

Always use under adult supervision.

We strongly advise that all blocks and puzzles be inspected before given them to children. Proper maintenance and care of your blocks  is essential to ensure a long lasting and safe toy. Small parts may become loose overtime and become a choking hazard. Always inspect your wooden product for any damage and dispose immediately if detected 

Non-toxic waxes, sealants, inks and paints have been used throughout, however items are not teethers and should not be used for mouthing.

All items are made to comply with Australian Standards

All our blocks and puzzles are finished in an organic beeswax and coconut oil wood conditioning balm. Beeswax not only smells fantastic, but is natural and eco friendly. When applied beeswax balm brings out the natural warmth in wood, while repelling dirt, grim and water. Beeswax will keep your blocks looking beautiful for years to come.

Clean with damp cloth, do not immerse in water.